Gachibowli, Hyderabad • 9182270919
medaramasaisrujan2000@gmail.com
Experienced Sitecore Technical software Engineer with over 3 years of expertise in diagnosing andresolving complex technical issues, ensuring seamless system performance, and deliveringexceptional support. Proficient in ASP.NET, React.js, PowerShell and Python, with a strong ability todevelop automation tools and optimize workflows. Adept at managing incidents within SLAs,conducting root cause analysis, and documenting recurring issues to enhance system reliability.Passionate about continuous learning, knowledge sharing, and collaborating in dynamicenvironments to drive technical excellence.
Experienced SME for New Dotcom (NDC) modules, managing problem tickets, priority tasks,and market intakes while serving as the primary POC for product teams. Provided hypercaresupport for major rollouts and led the transition of NDC modules to the CDMS team.Developed automation tools using PowerShell, Python, and Power BI to streamlineprocesses and improve efficiency. Investigate and resolve P1/P2 incidents using Elastic andPostman while proactively monitoring alerts and handling priority tickets beyond standardhours. Contribute to process improvements, documentation, and team mentorship, ensuringoperational excellence and technical growth.
Developed and managed web pages using Sitecore with C# and ASP.NET, ensuringseamless content management, functionality, and performance optimization.
Developed automation tools such as Orphan Item Tool, Redirect list Tool, MSR for DMC andsmartling.
Developed an AI-powered chatbot using Microsoft Copilot Studio within Microsoft Teams,enhancing workflow automation, user engagement, and support efficiency.
Provided mentorship and technical guidance to team members, enhancing their proficiencyand ensuring effective contributions to project activities. Facilitated knowledge transfer andskill development through structured training and hands-on support, fostering a culture ofcontinuous learning and technical excellence.
React JS, HTML, CSS, Bootstrap, JS, jQuery, C# ASP.Net MVC,API,PowerShell, Python
Microsoft PowerBI Desktop and service, GitHub, Postman, Sitecore, ContentStack, Copilot Studio Chat Bot, ServiceNow, Azure DevOps, Notion, MS Office (word, excel, ppt), Elastic
Problem Solving and Decision-making, Communication Skills, Multi tasking, Quick learnerand Time Management.
English, Telugu, Hindi
Amrita University (Bengaluru, Karnataka).
B.Tech - Electronic and Communication Engineering with CGPA of 8.22
SASI Junior College (Velivennu, A.P).
12th - Board of Intermediate Education with an overall of 95.5% marks.
SASI (E.M) School (Velivennu, A.P).
10th - Board of Secondary Education with a grade of 9.5.
Received the Spotlight Award for delivering high-quality work and driving innovation within the Sitecore AD Team, recognizing my contributions to organizational excellence and technical advancements.
Received the Sparkling Star Award from Accenture.